Top 5 Guest Complaints, and How to Avoid Them

Renting out your vacation home can be a great source of income, but it takes more than just listing your home on Airbnb or Booking.com. Guest reviews can be your best friend, or your worst enemy. Negative reviews scare away future guests and can drastically affect your bottom line. That’s why at Host My Guest, we’ve compiled the five most common guest complaints and how we can help you avoid them.

1. Lack of Cleaning and Hygiene

   One of the biggest complaints guests have is poor cleaning. Dust, dirty floors or food leftovers in the fridge can quickly ruin a first impression. At Host My Guest we work with professional cleaning companies to ensure your holiday home is always spotless for every guest.

   
   

2. Poor Communication with Host

   Guests expect quick responses, especially if they encounter issues like no WiFi or keys that don’t work. We handle all guest communication for you, ensuring that all questions are answered quickly and efficiently, so guests feel at ease.

   
   

3. Insufficient Information about the Cottage

   If guests can't figure out how the oven works or where the trash cans are, it can lead to frustration. We provide a well-structured welcome guide with all the practical information, so guests feel at home from the start.

   
   

4. Lack of Maintenance and Wear

   Broken lights, loose door handles or a dripping water pipe can lead to bad reviews. With Host My Guest, we perform regular checks of your holiday home and inform you if anything needs repair, so small problems never turn into big complaints.

   
   

5. Unclear Check-in and Check-out Rules

   Confusion around key boxes, late check-ins, or unclear house rules can leave guests with a bad experience. We provide clear instructions and automated messages to make the process seamless.

   
   

When you partner with Host My Guest, you can take the stress out of guest management and avoid the risk of small mistakes turning into negative reviews. We take care of all the practicalities so your guests have a flawless experience and your revenue stays at its peak.